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T Ramarajan

가입한 날짜: 2022년 4월 12일

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마지막 활동: 2022년 8월 02일

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)
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Any timeline on this please?

댓글 보기 · 2022년 7월 08일에 게시됨 · T Ramarajan

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커뮤니티 댓글 Feedback - Reporting and analytics (Explore)
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Mei - How can i get the Avg. Reply time and Acceptance% for Messaging in Tickets Dataset

댓글 보기 · 2022년 6월 05일에 편집됨 · T Ramarajan

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We are not getting Messaging Channel metrics in Chat Dataset. Not getting the performance for Messaging. Can we get the solution on priority.

댓글 보기 · 2022년 6월 05일에 게시됨 · T Ramarajan

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커뮤니티 댓글 Feedback - Ticketing system (Support)
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Feature Request Summary: 

CC / Followers Tags should be captured into the ticket

Description/Use Cases:

We are trying to prfioritize and create the triggers based on the CC / Followers Tags.

Business impact of limitation or missing feature:

To improve better experience for premium customers and reduce the escalation for Top most premium customers

 

댓글 보기 · 2022년 5월 13일에 게시됨 · T Ramarajan

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게시물 Feedback - Ticketing system (Support)
CC / Followers Tags not adding into the ticket
Refer the below ticket id

 

Your request (#10262323) has been updated. To add additional comments, reply to this email.

 

 

Jeffrey Reville (Zendesk Support)

Apr 21, 2022, 10:56 AM CDT

Hi Ramarajan,

Thank you for patiently waiting, I have received an update from one of our engineers we have tried our very best to achieve your desired workflow but this is something that we were not able to do so. 

I've marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.
 
In addition, I encourage you to create a new post in the General Product Feedback topic [https://support.zendesk.com/hc/en-us/community/topics/200132066-General-Product-Feedback-] in our community to engage with other users who have similar needs and discuss possible workarounds.
 

 

2022년 4월 21일에 게시됨 · T Ramarajan

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커뮤니티 댓글 Feedback - Ticketing system (Support)
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It would be great if we differentiate between User and Agent update. Very useful for Agents to easy identification.

댓글 보기 · 2022년 4월 12일에 게시됨 · T Ramarajan

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