T Ramarajan

1. 커뮤니티
2. Feedback - Chat and Messaging (Chat)
3. Agent Workspace: Notification when chat is transferred to agent

Any timeline on this please?

• 댓글 보기
• T Ramarajan
• 만듦 2022년 07월 08일 11:13
• 2표

1. 커뮤니티
2. Feedback - Reporting and analytics (Explore)
3. Limitations for Messaging reporting in Agent workspace

Mei - How can i get the Avg. Reply time and Acceptance% for Messaging in Tickets Dataset

• 댓글 보기
• T Ramarajan
• 편집된 시간 2022년 06월 05일 12:18
• 3표

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Measuring agent acceptance rate

We are not getting Messaging Channel metrics in Chat Dataset. Not getting the performance for Messaging. Can we get the solution on priority.

• 댓글 보기
• T Ramarajan
• 만듦 2022년 06월 05일 11:44
• 2표

1. 커뮤니티
2. Feedback - Ticketing System (Support)
3. CC / Followers Tags not adding into the ticket

Feature Request Summary:  CC / Followers Tags should be captured into the ticket Description/Use Cases: We are trying to prfioritize and create the triggers based on the CC / Followers Tags. Busin...

• 댓글 보기
• T Ramarajan
• 만듦 2022년 05월 13일 14:44
• 0표

1. 커뮤니티
2. Feedback - Ticketing System (Support)
3. Change the color of a third party reply to tickets

It would be great if we differentiate between User and Agent update. Very useful for Agents to easy identification.

• 댓글 보기
• T Ramarajan
• 만듦 2022년 04월 12일 14:22
• 0표