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Silas Johnson

가입한 날짜: 2022년 1월 07일

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마지막 활동: 2022년 4월 11일

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님의 최근 활동 Silas Johnson

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댓글Setting Guide roles and permissions

Is it possible to make categories and sections visible only to agents and admins? Is it only articles? I want to have full categories in our KB only available to staff. Is this possible?

 

댓글 보기 · 2022년 4월 11일에 게시됨 · Silas Johnson

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댓글Data exports or data uploads

is there any way to extract the comments using the api? I have tried looking everywhere. For Example, i would like to extract all tickets from a group and make a csv row called comments so I can see the comments for that ticket. Is this possible?

 

댓글 보기 · 2022년 4월 01일에 게시됨 · Silas Johnson

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댓글Live chat agent guide

What if there are no agents available? Like there literally aren't any and its within business hours? What happens then?

 

댓글 보기 · 2022년 3월 22일에 게시됨 · Silas Johnson

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댓글Zendesk messaging

Is there a way to have them create a ticket from the messenger bot when we are offline? Like the Classic Widget does?

댓글 보기 · 2022년 3월 17일에 게시됨 · Silas Johnson

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게시물 Feedback - Help Center (Guide)

Our company has multiple products. I have seen a competitor that also uses zendesk for guide and their chatbot is able to ask the customer what product they need support with (in the chat) before servicing them. How do I make this possible?

2022년 2월 18일에 게시됨 · Silas Johnson

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댓글Team members and groups

We have the growth suite. I'm finding it very difficulty to see who is technically an agent and who isn't. When you search in people inside admin portal, it aggregates light agents, contributors, admins, etc and calls them all agents under their profile photo in the list. This is very confusing. Is the only way to know who is registered as an agent to go into their profile and check their permissions individually? Does an agent count as an agent across all platforms of the suite? (ie agent for guide but same person contributor for support counts as 1 agent ?). 

Thank you!

댓글 보기 · 2022년 2월 07일에 게시됨 · Silas Johnson

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댓글Using the knowledge base in Help Center

We have a suite growth subscription. Is there any way to just upgrade GUIDE to enterprise without upgrading the whole suite subscription to enterprise? 

Thank you!

댓글 보기 · 2022년 1월 31일에 게시됨 · Silas Johnson

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댓글Setting Guide roles and permissions

we have zendesk suite growth and these are my options. Why am I not seeing custom user segments?

댓글 보기 · 2022년 1월 28일에 게시됨 · Silas Johnson

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Thanks for the response! For some reason, its all of a sudden working now! I did check spam initially and nothing showed up. That was the weirdest part, because I could also see that it was being sent from your end. Thanks for all the help, you guys are awesome!

댓글 보기 · 2022년 1월 24일에 게시됨 · Silas Johnson

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커뮤니티 댓글 Feedback - Ticketing system (Support)

it shows the email. Client never received it. Both automations have same html body, different text though. Thanks for responding. Here is also a screenshot of the trigger

댓글 보기 · 2022년 1월 21일에 게시됨 · Silas Johnson

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