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Adriana Byrne
가입한 날짜: 2022년 11월 23일
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마지막 활동: 2022년 12월 13일
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님의 최근 활동 Adriana Byrne
Adriana Byrne님이 에 댓글을 입력함
I have been looking for a way to modify the behaviour of the pop-up that asks "Does this article answer your question?" It covers the content of articles, especially on mobile, asking if the problem is solved before the customer has a chance to read the instructions!
Can the trigger be changed so that it only appears after someone scrolls to the bottom of an article?
Also, it isn't displaying a link to the customer's most recent open ticket as shown in this article, and gives the same message even if they have no ticket open. Can this be changed?
Honestly, I've seen too many people click "yes" and accidentally close their tickets without realizing that this is what they're doing. It would be much more helpful to record their vote but leave the ticket open and let our Customer Care agents confirm that the issue is resolved before closing.
댓글 보기 · 2022년 11월 24일에 편집됨 · Adriana Byrne
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I have been looking for a way to modify the behaviour of this pop-up. It covers the content of articles, asking if the problem is solved before the customer has a chance to read the instructions!
Can the trigger be changed so that it only appears after someone scrolls to the bottom of an article?
Also, it isn't displaying a link to the customer's most recent open ticket as shown in the article about this function, and gives the same message even if they have no ticket open. Can this be changed?
Honestly, I've seen too many people click "yes" and accidentally close their tickets without realizing it's happening. It would be much more helpful to record their vote but leave the ticket open and let our Customer Care agents confirm that the issue is resolved before closing.
댓글 보기 · 2022년 11월 23일에 편집됨 · Adriana Byrne
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