최근 검색
최근 검색 없음
Yanni
가입한 날짜: 2022년 3월 02일
·
마지막 활동: 2023년 3월 23일
팔로잉
0
팔로워
0
총 활동 수
24
투표 수
10
플랜 수
9
활동 개요
배지
문서
게시물
커뮤니티 댓글
문서 댓글
활동 개요
님의 최근 활동 Yanni
Yanni님이 에 댓글을 입력함
Hi @Amie Brennan
Thank you for sharing the sample webhook. While your example is from string + ticket number for the value of a custom field. Is it possible to get the initial value from a certain text field instead?
Ex.
get the value of field #1 "4413122487577" and paste it to field #2 "4413122501657"
I'm using this one, and it gives me a parse error.
JSON Body:
{
"ticket": {
"custom_fields": [{"id": 4413122487577, "value":"id": 4413122501657}]
}
}
Another question:
Similar to your example, have you tried creating a webhook to get the ticket ID from a follow-up ticket?
The final goal is to create a webhook that will get the follow-up ticket ID and automatically set it as an incident / link to the problem ticket
Sorry for having so many questions :( but thank you in advance :)
Respectfully,
Yanni
댓글 보기 · 2022년 9월 09일에 게시됨 · Yanni
0
팔로워
0
투표 수
0
댓글
Yanni님이 에 댓글을 입력함
_____________________________________________
Correct! We are also doing migration, and the said workaround is not applicable for all old tickets.
Workaround is retroactive, we are hoping for the availability of this attribute soon.
댓글 보기 · 2022년 3월 02일에 편집됨 · Yanni
0
팔로워
2
투표 수
0
댓글