Ryan Lemieux

This is something we would like to see added as our end users are within the cyber security/infosec space and we would like to add additional securities to their user accounts. 

 

This should always be an available option when dealing with user accounts as sensitive information could be leaked to attackers/unauthenticated users if our end users mistakenly give up their password to an attacker.

We are also very interested in this ability.

Short description of your company (Industry/what do you do?)
We are a Cyber MSSP that serves clients that are associated with multiple clients of their own.

Who are the users?
The users are our customers reviewing tickets relating to Cyber incidents.

What do the users want to achieve and where do they hit the limitation?
Simply, if our customer is associated with multiple companies they would like to review ALL tickets associated with ALL companies.

Why is this limitation an important problem for them and what is the cost to them?
Cyber incidents are time-sensitive and reviewing a ticket relating to them is important.  We don't want our clients fumbling through every organization trying to find a specific ticket relating to a cyber incident.