Brandon Tahquette
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Julio R. is there an update on your last comment? I'm also interested in showing the linking rate per agent but I am seeing the same issue that Bobby has reported above.
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We have a lot of articles already built but we're looking to grow our ability to deflect with smaller and more direct articles. We don't want agents creating and then publishing the article without...
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Lou We use that but the organization structure is one where we report data up to a corporate structure that is indirectly related in Zendesk. Each Franchisee is their own organization connected to ...
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Reporting on time spend between individual status change
Example: A client wishes to know long it has been since one of their users has had a case in pending w/out having to look directly at individual cases or to try to do the math by reviewing multiple...
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My KCM needs to be able to leverage the templates that he's created without having to find/copy/paste every time he or one of his cross-functional partners needs to create new content. He works out...