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Andre Siewert

가입한 날짜: 2023년 1월 20일

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마지막 활동: 2023년 7월 14일

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님의 최근 활동 Andre Siewert

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댓글Measuring success

Hi! 

Is there any way to react on ratings? Eg. I was rated with "unsatisfied". Can I reply to this feedback to explain background / reasons for my acting?

Thanks in advance! 

댓글 보기 · 2023년 7월 14일에 게시됨 · Andre Siewert

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게시물 Feedback - Voice (Talk)

Unsuccessful outbound call attempts are not displayed ticket events (that would indicate an outbound attempt was made) As per checking, only successful outbound calls are logged and recorded with corresponding ticket events. 

It would be great if the unsuccessful attempts could be listed in the events as well to avoid double calls and document the trying of calling a customer. 

2023년 1월 20일에 게시됨 · Andre Siewert

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