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John (Eric)
가입한 날짜: 2024년 2월 19일
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마지막 활동: 2025년 1월 08일
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님의 최근 활동 John (Eric)
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Jumping from a previous community post on Facebook Comments - unable to reply user's comments on posts, desired behavior is for ticket replies to run along the thread from a Facebook comment, as is the expectation provided when answering through Zendesk.
However, when viewing the reply on Facebook, the Agent replies are always appended to the main comment instead, and not along the thread following a reply on the main comment.
This leaves the impression that an answer is not given to a reply, which is not the case. It is just that the answer is placed elsewhere.
Would there be a current option for the Agent answer to follow the reply thread instead (following the red arrow), instead of following the main comment?
2024년 8월 01일에 게시됨 · John (Eric)
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