Luciano Zambito

I had to work hard to find the solution, for a problem that I believe is related to the clarity of the documentation. Also, I had difficulty in getting concrete help in chat with support.

Wanting to work on the user entity, updating its fields, the API to use is: 
https://YOURACCOUNT.zendesk.com/api/v2/users/USERID

As for the content of the request, you can do something like this:

{
"user": {
"user_fields": {
          "DropDownVar": "value",
          "DropDownVar1": "value".
                        }
            }
}

I hope it can help those who will have similar needs.

Hi everyone, I'm trying to SET (while creating a ticket for a new user) and to UPDATE some custom user fields (dropdown type) for a SPECIFIC user already created, via API.

User fields are already there: I just need to set their value.

I can't find out how to do that: may someone give me the right direction?

Hi everyone, I'm trying to SET (while creating a ticket for a new user) and to UPDATE some custom user fields (dropdown type) for a SPECIFIC user already created, via API.

I can't find out how to do that: may someone give me the right direction?