Ahmed Zaid
Certified Zendesk Expert (App developer & Administrator) | Technology Alliance Partner | Technical Architect @ ROCA, a Premiere Implementation Partner
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활동 개요
Ahmed Zaid님의 최근 활동-
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ACO you can call the Users API (requires authentication) to set an end user's phone directly from your backend (e.g. the express of flask app in the tutorial). If you prefer to use a client-side ap...
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Hi SFARR1752, I believe the best way to achieve this is to restructure your help center into two separate brands, one for each app.
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Hi Kristine Hancock, You can solve it by adding the year attribute before the month or quarter Let me know if you have any questions.
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Hi James Macpherson, There are 2 factors to consider here: authenticated and unauthenticated requests: It is true that anonymous requests are allowed and do not need any authentication. However, th...
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Hello Zach Anthony, Thank you so much for responding. I can indeed see the response body in the logs now if a catch block is not utilised. I am not sure if this has been added in the past year afte...
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Hi Nino, Indeed it will show every single offer. Even when it was offered multiple times to the same agent due to being the only one available.
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Hi Veronica Castellanos, So far I don't see this possible using any of the available datasets. I would recommend requesting this feature by posting in this topic. However, the offer data is availab...
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Hello, Is there a way or a plan for new users to access logs as legacy Sunshine Conversation users do?
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Hi Luis Eduardo Atala Gonzalez, You probably would need to use the Search or Rest API. Firehose event stream endpoint retains event history from the last 72 hours only.
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Hi Denis, You can achieve that using one of two ways: 1. (Recommended) ZIS flow that runs when a ticket is created by your external bot, parses the description with jq, and updates the custom field...