Paul Grajek

This is a big ask from multiple customers on my end. 

Completely agree. We have a large customer that needs to have 1 person view and comment on all tickets, but we'd rather not expose all tickets to all users. 

100% 

I just ran into this issue - needing to populate/filter Organization fields in the ticket views. 

Our Organizations are synced to Salesforce Accounts and we need to prioritize tickets according to a variety of Account fields (Churn Risk, SLA type, ARR, etc). As Salesforce is our source of truth for live account details, this is impossible to do at scale in Zendesk without visibility at the View level. 

Having comments or first request text is absolutely crucial to reporting - both internally and externally. We just migrated to Zendesk a few months ago and this is already going to cause huge hurdles in reporting.