JD Trout

Hello Konstantin,

The software that we deploy allows the user to create local accounts or leverage their own SSO. The request that I am making is when they run into an issue they will email support@myco.com, not necessarily try and log in and create a ticket. Therefore, I would like to allow any email coming from the customer's domain to be accepted.

For those looking to have the allowlist/blocklist modified via API I have created a feature request here. Please upvote it if you care about this feature.

Feature Request Summary: 

Extend the Zendesk API to support allowlist/blocklist.

Description/Use Cases: 

We programmatically onboard customers and would like to add their email domain to our allowlist so anyone from their company can submit a ticket. Given that the onboarding is programmatic, manually having to go in a modify the allowlist is not a scalable solution and will create friction when onboarding a new customer.

Business impact of limitation or missing feature:

When we add a new customer we have to manually perform a step to add the new customer's domain to the allowlist. The rest of the onboarding process is programmatic, so it creates friction and the possibility of a missed action because the person who has access to the allowlist is not part of the onboarding process. Modifying the allowlist should be part of the API.