Jason Walker-C
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총 활동 수150
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수2명
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나를 팔로우하는 사용자 수1명
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투표 수72
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플랜 수36
활동 개요
Jason Walker-C님의 최근 활동-
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Ricardo Pinto Is there any way to report on duplicates?
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Yes, please. We have heard from our agents that this would be very useful. Would be great to have customer and agent responses in different colors and have them staggered. Customer to the left and ...
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Barry Neary Prakruti Hindia Thanks for getting us in there. The EAP has addressed our issue. Omnichannel routing lets us get agent audio/visual alerts when messaging tickets are transferred from on...
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Jon Simone Yes both are now solved. A. Yes, you can use the send a message step at the end of flows. B. It will obey business hours. You can use that at the beginning and the end of a flow. Good ...
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Barry Neary Yes, Logged in, that's how I am able to add this comment.
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Agents are showing online with a green dot when they have not set their status to online or in many cases haven't even logged into ZD. Prakruti Hindia Edit: The agents are also getting email notifi...
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Barry Neary That link is broken. Getting the following message. Please advise "oops You're not authorized to access this page"
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We are trying to use Omni-Channel routing to solve the issue of agents not getting the notification when an active messaging ticket gets routed or re-assigned to a new group. It works great for new...
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You can clone the entire bot now.
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Adding this natively into ZD would be great. We get a lot of duplicates. Please consider this! Kolten Kittleson