John DiGregorio
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마지막 활동
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투표 수12
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John DiGregorio님의 최근 활동-
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@bctsupport did you ever get publishing the reports to the community to work? I have been wanting to do this but can't find a quick or easy way to do it
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Has anyone found a marketplace app or written code to export tickets? I really don't think creating a dashboard and scheduling it for every customer is the right approach. There is currently a d...
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Gabriel Manlapig I have been working with support for two weeks on the issue and they still can't tell me how to set the tag on Open Tickets. It works fine for solved, on-hold and pending but won...
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@Binh Du did you ever figure out how to include open tickets
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How can I include open tickets? Currently it only shows Pending and on Hold. I want all statuses assisgned to the user to get the tag
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Dane I have been using this report for a while now and noticed last week that I am off by a few records on numerous customers. I have tweaked my report and found there have been 72 cases open tha...
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Is there any update for this? I just added 15 fields only to find out it is showing the requestors organization and not the ticket organization. Creating triggers only works when new or when the...
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One of the issues with private tickets is if a person accidentally adds a public comment the ticket will show on the community. To make things simple I created a new brand called "hidden ticket"....
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Liz W did you ever get an answer for this. I have wasted 4 hours today trying to get this to work and can't. It is frustrating that the name is required but then it goes on to say a unique_id ...
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I am a little confused - it says the name is required. However the next bullet says you can use an external_id. All of our systems are linked using the SalesForce account id as the names could b...