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Jennifer Hecht
가입한 날짜: 2022년 2월 16일
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마지막 활동: 2022년 2월 17일
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님의 최근 활동 Jennifer Hecht
Jennifer Hecht님이 에 게시물을 만듦
게시물 Q&A - Apps and integrations
We enabled Jira + Zendesk integration a few months back but neglected to add the "Zendesk Ticket IDs" and "Zendesk Ticket Count" fields in Jira until now. It seems to be working but we're running into a couple of issues:
- These fields don't seem to populate in existing Jira tickets until the ticket is viewed, and it doesn't seem to work every time. I can't determine what is/isn't triggering the population.
- For tickets that have linked Zendesk tickets, but are moved to another Jira project, these fields aren't populating at all even though the Zendesk Link persists. Is this expected?
2022년 2월 17일에 편집됨 · Jennifer Hecht
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