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Jack Harris

가입한 날짜: 2022년 8월 24일

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마지막 활동: 2023년 6월 19일

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님의 최근 활동 Jack Harris

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커뮤니티 댓글 Feedback - Ticketing system (Support)

In which case, I'd have to copy each sub-piece of the section one at a time to get the whole entire section. I got it. Irksome, but I got it. 

댓글 보기 · 2023년 6월 19일에 게시됨 · Jack Harris

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게시물 Feedback - Ticketing system (Support)

I've found that when I'm trying to copy a section of an article from the knowledge base and I select the Copy to Conversation option, instead of copying the entire section, it only copies the header and not the underlying information. Is there a way to change this so that I can copy the full section of an article instead of only copying the header or sending the full article?

 

2023년 6월 07일에 게시됨 · Jack Harris

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댓글More integrations

It would be of great use if I could attach an email to an existing ticket.

There are many instances when I have a client or a client's customer start an email chain outside of Zendesk. I have to forward the email to Zendesk and then merge the tickets. It would be nice if I could associate/merge a ticket from Outlook. Otherwise, its use is minimal. 

댓글 보기 · 2023년 5월 12일에 게시됨 · Jack Harris

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게시물 Q&A - Help center and community

Is there a way to prevent users who aren't signed in from using the search function?

2023년 4월 03일에 게시됨 · Jack Harris

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커뮤니티 댓글 Q&A - Help center and community

Is it possible to either have multiple attachment fields or have the caption change based on which ticket form is being used?

댓글 보기 · 2023년 3월 03일에 게시됨 · Jack Harris

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커뮤니티 댓글 Feedback - Ticketing system (Support)

Dane, many thanks for the response! Is there an enhancement forum that I can add this to?

댓글 보기 · 2023년 2월 07일에 게시됨 · Jack Harris

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게시물 Feedback - Ticketing system (Support)
I'm converting our site from WordPress to Zendesk. On our previous platform we had a tool I could have a repeatable field. Used when multiples of the same information should be entered. Includes but isn't limited to|
  • Users who need changes

  • Tables/pages where the performance issues are occurring

  • Fields to needed for report updates

 

Is this or something like this possible in Zendesk Support Forms?

Update: I've moved this to the Feedback channel as a suggestion.

2023년 2월 07일에 편집됨 · Jack Harris

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게시물 Q&A - Tickets and email
I'm converting our site from WordPress to Zendesk. In my previous tool, I could make HTML fields. I used these to provide context and information. Such as information for requested projects, possible documentation related to the request, suggestions on related forms to fill out.
 
Is it possible to make similar fields in Zendesk Support Forms?

2023년 1월 30일에 편집됨 · Jack Harris

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커뮤니티 댓글 Feedback - Ticketing system (Support)

This would be extremely useful for my company as well since we use the subject to contain our Client Codes and Internal Ticketing system. The ability to sort and filter on that field would make it much easier for us to process our support work. 

댓글 보기 · 2022년 10월 03일에 게시됨 · Jack Harris

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댓글Ticket basics

Is it possible to have a ticket automatically change to Pending Status when the agent replies via email?

댓글 보기 · 2022년 8월 24일에 게시됨 · Jack Harris

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