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Zsófia Spicze

가입한 날짜: 2022년 2월 21일

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마지막 활동: 2022년 10월 06일

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님의 최근 활동 Zsófia Spicze

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댓글Using help center search

Hello Jennifer Rowe

 

can you please give more insight into why the multiple brand search function does not work with Knowledge Capture / Knowledge, when looking for articles from within tickets? 

It only shows articles in the "front end" of the help center, which does not really help. Can you please tell what setting is there to enable the multiple brand search from within tickets?

 

Thanks so much!

댓글 보기 · 2022년 10월 06일에 게시됨 · Zsófia Spicze

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댓글Working with articles in the knowledge base

Hi,

 

can you please help me with the following question please? 

Is there an opportunity in Zendesk Knowledge Management for agents / logged-in users to submit requests for the admins to create new articles / edit existing articles? 

 

Thank you!

댓글 보기 · 2022년 2월 21일에 게시됨 · Zsófia Spicze

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