Michael H

Is there a way to add an abandoned or missed call (voicemail) ticket depending on the phone line they called?

We have two phone numbers. One for customer support and one for staff support. Half our team are trained to handle both, but the other is trained only in customer support.

Right now, missed and abandoned call tickets for staff are assigned to our default customer support group, and I can't find a way to assign them to our staff support group.