Graeme Carmichael
- 총 활동 수 2796
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Graeme Carmichael님의 최근 활동-
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Rui You can only remove tags from tickets before they reach status closed. The easiest way to do that is: Go to admin>Manage>Tags Click on the tag to be removed Select all tickets Click 'Remove Ta...
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Helene Yes, I believe you will need to extend your filter to provide more data to complete the forecast. Give that a try and let us know how you get on.
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Max It looks like you have not created custom metrics before. You cannot just type the code into the editor, you have to use the element select pane from the right hand side. If you look at my scre...
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Rob Yes that is no problem. It is hard for me to know what is best practice for Explore and what can be done better. But if you are happy with that then go for it.
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Simon If you are on the Enterprise Plan, there is a mail archive feature. Otherwise, check the 'Show Events' option when viewing a ticket in Support to ensure triggers and automatons are firing as ...
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Abby There is an example here. The way to do it is create a new custom metric that is just a copy of the COUNT(Tickets) Then use result manipulation to display the percentage of the total.
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Kerry This sounds like fun. Try this: Filter Ticket Created Date> In your preferred period Rows Ticket Organisation Name Metrics D_Count(Tickets) To get the missing metrics, we create some s...
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Mia To remove tickets assigned to a group from your unassigned view, use the conditions:
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Fabio The best place for agents to list tickets they are following is from their profile. Unfortunately that option cannot be used in a view.
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Paul Sorry to say that is not possible and all users are limited to the 30 items per page. To see all your tickets, you would have to create a report in Explore, but that would not be real time and...