Graeme Carmichael
- 총 활동 수 2834
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Sodikin Sorry but my answer is not really going to help you. I have a custom field that just happens to be called 'Last Satisfaction Date' that is against the user account. I had confused that with...
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Simmi The report that you are using should be fine. But the metrics will not show the full picture until the ticket is reaches closed status. Once the ticket is solved, you should be able to rely o...
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Franz Currently Explore suffers the same limitation as Insights. But here is a recipe for tracking time across groups.
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Simmi The metrics that track status changes are not live counters. They only update when an event happens. For example, when a ticket moves from New to Open, a metric will track the length of time ...
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Maria So this view will show solved and closed tickets for brand '(PCC) Payment Compliance'. What I suspect is happening is that that the missing tickets are archived rather than related to the sus...
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Maria If you can share a screenshot of the report you are looking at, I may be able to help. Please show he WHAT, HOW and FILTER selections you are using, and I can take a look.
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John Try this... Create a new query on the Support Ticket dataset as you have done. Go to Calculations>Attributes>Group Here you build one new attribute that will cover all of your ticket categorie...
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SodikinSorry.. I have a custom field. That is what I am seeing.
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Sodikin That is strange, Unless it is a feature being rolled out and has not reached all accounts yet. I can confirm that I can see it on some accounts but not others.
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I am not sure if this is the date you are after, but Explore does include 'last satisfaction date' as an attribute within ROWS within the Support:Tickets dataset.