Graeme Carmichael
- 총 활동 수 2929
- 마지막 활동
- 회원 가입일:
- 내가 팔로우하는 사용자 수 17명
- 나를 팔로우하는 사용자 수 12명
- 투표 수 989
- 수신 설정 수 1056
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Graeme Carmichael님의 최근 활동-
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Eric If you create or edit a query, you can see when the last sync occurred. Or you can use this recipe to estimate the last sync and place it on a dashboard.
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Robert You may know that the Ticket Updates dataset in Explore shows changes to ticket fields. But unfortunately, none of the fields you are after fall in scope and so you cannot report on these ch...
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Vinodkumar I believe the issue is you have used quotes around your numeric value 7. So... DATE_DIFF(NOW(), [Ticket solved - Timestamp], "nb_of_days") < "7" ..should become... DATE_DIFF(NOW(), [Tic...
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Moku If you are looking for a quick way to list suspended users, in Support, use the following search: is_suspended:true
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Mathias Your choice should hold, so should affect all your future tickets.
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Mathias Down by the submit button, you may see the options you are after..click the little arrow to see the choices. Sounds like you want 'stay on tiket'
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Jamai This sounds like you need to look at Zendesk's Service Level Agreement feature available under the Professional and Enterprise plans. Although you are using your own custom field for the tick...
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Allen You can use a little liquid markup to check if the ticket assignee is blank. Try this: {% if ticket.assignee.name == nil %} MyCompanyName {% else %} {{ticket.assignee.name}} {% endif %}
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Paul You may have to use the API to subscribe users to the help centre section. Unfortunately, I cannot help you with that. Just be careful in this GDPR world that you are not forcing the subscript...
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Jessica Try using Value rather than Sum in your custom metric: