Graeme Carmichael
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총 활동 수2962
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마지막 활동
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회원 가입일:
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내가 팔로우하는 사용자 수17명
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나를 팔로우하는 사용자 수14명
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투표 수971
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수신 설정 수1061
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Graeme Carmichael님의 최근 활동-
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Stephen That is an excellent tip for using the date format attribute. Thank you!
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Greg If you are looking to tag a ticket based on specific email addresses, all you need to do is find the user account with that email address and add the tag to the user. The ticket will inherit t...
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Getting Started: Insights to Explore
Introduction Moving to Explore is not starting again for Insights users. You are already familiar with the Support product and the relationship between objects. The metrics and attributes within In...
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Jason You are missing the final {% endif %} on the last line of your code. So the last 2 lines should be: {% endif %} {% endif %}
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Norman Just a guess, but it could be the requester's organisation is associated with a default group. Check the requester's profile, then their organisation, there may be a default group here:
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Norman All I can think of is: There is only one agent There is only one agent in the assigned group The requester is an agent using the mail API to nominate the assignee
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Alf That sounds good. You can also duplicate the Zendesk provided attributes and then change each bracket to your own preferences. That may save you a little time.
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Alf It is a little different in Explore. You can create one custom attribute to make brackets for your reply times using a IF THEN ELSE statement. If you look under Rows, you can see how Zendesk c...
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Prerana Use the Ticket Updates dataset. Then create a new standard metric to return the update ID when a ticket is set to pending: IF [Changes - Field name] = "status" AND [Changes - New value] ="p...
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Emma It is a different way of thinking in Explore. In your query, go to Calculations>Standard Calculated Metric. Create a new metric like this : IF [Changes - Field name]= "Change Progress" AND[Cha...