Graeme Carmichael
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총 활동 수2691
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마지막 활동
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회원 가입일:
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내가 팔로우하는 사용자 수17명
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나를 팔로우하는 사용자 수14명
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투표 수970
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수신 설정 수1065
활동 개요
Graeme Carmichael님의 최근 활동-
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Jahn You can use the Search feature like this: is_suspended:true role:agent role:admin The search full search reference is here,
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Jahn Customer lists never show suspended users. If you have any suspended agents or administrators they will not show on your customer lists.
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Gary I cannot reproduce that problem. It does sound very odd so you may have to reach out to Zendesk for support. To keep it simple, I used: Where the 'get single line text field' custom attribu...
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Maarten I hope I can help you with this, By default, you only see the 'conversation' as you look at a ticket. This is likely to be of most interest to the Agent and reduces clutter. But all notifi...
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Sara Just a suggestion. You are correct that Explore cannot report on the timestamp of when a tag is added to a ticket. But check boxes and drop down fields can be associated with tags. You can tra...
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Will Explore has no access to the views that you have in Support. Instead, you create a new query that recreates the conditions you have used in your view in filters within Explore and recreate the...
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Joris You can try... {% assign day = 'now' | date:'%u' | plus: 0 %} {% if day >= 6 %} Have a great Weekend! {% else %} Have a great day! {% endif %}
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Bryan Zendesk do not provide a 5 point CSAT rating. You would need a third part app for that. Sorry.
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Anat We use the Ticket Updates dataset. First create a custom attribute to return the timestamp when a ticket goes to pending: Now create a custom metric to find the time elapsed from the change t...
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Anata Are you looking to return the date and time that a ticket first went to pending status?