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Graeme Carmichael

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    Graeme Carmichael님이 에 댓글을 입력함

    Bill Triggers and Automations are not applied to tickets while they are suspend. Once they are released from suspension then triggers and automations can start to apply. 

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    Graeme Carmichael님이 에 댓글을 입력함

    Sigmund All queries require a metric included as an output. Even if it is just COUNT(Ticket ID) you need to include something. If you really do not want to see that metric on your output, you can g...

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    Graeme Carmichael님이 에 댓글을 입력함

    Have a look at this for filtering reports with a specific tag. I am sure that is what you are after.

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    Graeme Carmichael님이 에 댓글을 입력함

    Simona I am have trouble replicating your problem. My selection looks like this: and the result manipulation looks like: I am not sure what is going wrong.

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    Simona Ok I shall have a think.

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    Simona I am not sure why that would not work.. So, you are getting it to work fine for groups but when you change the row for group to assignee name it returns nothing?

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    Andrew Yes, it can be overwhelming at first. I am not sure that there are many videos, but the getting started articles are here. It would be best to follow those examples first, then look at the E...

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    Graeme Carmichael님이 에 댓글을 입력함

    Andrew Triggers are not used for that kind of thing. Triggers fire when a ticket is updated. To send out weekly metrics by email, you use Explore which is the Zendesk provided reporting tool. First...

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    Graeme Carmichael님이 에 댓글을 입력함

    Joshua You are not going to achieve that level of detail with business rules. Automations are time based actions on tickets. But they are only evaluated hourly. You could use an automation to say: ...

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    Graeme Carmichael님이 에 댓글을 입력함

    Alex B Yes, you can do that in Explore. Use the Support Backlog History dataset. Filter: Status On Hold Rows: Backlog Recorded Date Metrics: SUM(Tickets) That will show the on hold tickets at the...