Graeme Carmichael
- 총 활동 수 2676
- 마지막 활동
- 회원 가입일:
- 내가 팔로우하는 사용자 수 17명
- 나를 팔로우하는 사용자 수 11명
- 투표 수 940
- 수신 설정 수 965
활동 개요
Graeme Carmichael님의 최근 활동-
Graeme Carmichael님이 에 댓글을 입력함
Pawel Sounds like you are on the right track.I am not going to be around for a while, so I hope you get sorted.
-
Graeme Carmichael님이 에 댓글을 입력함
Pawel So this is tricky. To correct the metric syntax, duplicate the original metric, then change one element at a time, save the definition as you go to highlight where it has gone wrong. Hopefull...
-
Graeme Carmichael님이 에 댓글을 입력함
Fabio I hope this can help you. If you have an Enterprise plan, you can use the Role settings to allow this: Even with the tag field not displayed, this setting will allow selected agents to tag t...
-
Graeme Carmichael님이 에 댓글을 입력함
Edward Yes it is all to do with timing. The standard metrics such as #Tickets Created exclude deleted tickets. But if they will remain in the backlog dataset if previously counted there. So, yes I...
-
Graeme Carmichael님이 에 댓글을 입력함
Carl It is a bit all over the place to format these calculations. In the chart configuration menu on the right hand menu, click Display format. On the Display format page, click the drop-down lis...
-
Graeme Carmichael님이 에 댓글을 입력함
Edward I believe the proof will need adjusting for: Deleted tickets and Re-opened tickets that are created in previous months and remain unsolved at the month end The relevant re-opened tickets a...
-
Graeme Carmichael님이 에 댓글을 입력함
Yamile It is likely the user has clicked to follow organisation requests under my activities in the Help Centre. You can assume the user’s identity to check that and either unfollow the requests o...
-
Graeme Carmichael님이 에 댓글을 입력함
Carl In your query, try going to Result Manipulation>Result Metric Calculation and add a new metric there referring to your standard calculated metrics.
-
Graeme Carmichael님이 에 댓글을 입력함
Sarah Agreed . So at the moment you can count SLA tickets and how many breached, but not total tickets (including those with no SLA) because they are in a separate dataset from SLA tickets.
-
Graeme Carmichael님이 에 댓글을 입력함
Fabio You can do this with triggers using tags to suppress the second notification. The order of the triggers is important. Trigger 1: Notify requester of comment update ALL conditions Ticket is>U...