Graeme Carmichael
- 총 활동 수 2618
- 마지막 활동
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- 투표 수 925
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Graeme Carmichael님의 최근 활동-
Graeme Carmichael님이 에 댓글을 입력함
Greg It is confusing. This report will show 1 update against ticket 405840 despite multiple fields being changed. Think of an update as an event. Such as: the ticket being created or an agent chan...
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Shrey That is a great question. Lets assume that your Impact, Urgency and Priority fields are custom drop-down ticket fields. Without an app, you cannot make the priority field populate in ticket p...
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Greg Yes, when a ticket is created it will show as an update. So you will see something like this for the field changes...moving from blank to their initial value.
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Sebastiaan That is a great catch. I am going to have to give that some thought. Thank you.
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Greg The first thing to do is ensure you are basing your query on the Ticket Updates dataset. From there you should be able to use 'update date' and the various update metrics.
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Matthew Zendesk provide pretty good dashboards and queries out the box. You can clone their dashboards to see how the queries work and then add details if you feel you need more. In Explore, look f...
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Matthew Using the advanced search, you can list suspended users with: is_suspended:true You can also refine this by date and tag. If you need a report, you can use Explore to identify suspended req...
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Sudarshan The API search should work like advanced search in support. So you can create the AND condition: /api/v2/search.json?query=type:ticket+784068495%20sunnyday
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Aswin Yet again, Explore comes to the rescue... ... so you can include the customer's email in an Explore report, but not Insights.
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Kris For agents, it is a little awkward to update tickets from a fresh new email. You can send an new email to support+idXXXX@yourzendesk.com where XXXX is the ticket number that you want to update...