Graeme Carmichael
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총 활동 수2958
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마지막 활동
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회원 가입일:
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내가 팔로우하는 사용자 수17명
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나를 팔로우하는 사용자 수14명
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투표 수970
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수신 설정 수1060
활동 개요
Graeme Carmichael님의 최근 활동-
Graeme Carmichael님이 에 댓글을 입력함
Jason You are missing the final {% endif %} on the last line of your code. So the last 2 lines should be: {% endif %} {% endif %}
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Norman Just a guess, but it could be the requester's organisation is associated with a default group. Check the requester's profile, then their organisation, there may be a default group here:
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Norman All I can think of is: There is only one agent There is only one agent in the assigned group The requester is an agent using the mail API to nominate the assignee
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Alf That sounds good. You can also duplicate the Zendesk provided attributes and then change each bracket to your own preferences. That may save you a little time.
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Alf It is a little different in Explore. You can create one custom attribute to make brackets for your reply times using a IF THEN ELSE statement. If you look under Rows, you can see how Zendesk c...
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Prerana Use the Ticket Updates dataset. Then create a new standard metric to return the update ID when a ticket is set to pending: IF [Changes - Field name] = "status" AND [Changes - New value] ="p...
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Emma It is a different way of thinking in Explore. In your query, go to Calculations>Standard Calculated Metric. Create a new metric like this : IF [Changes - Field name]= "Change Progress" AND[Cha...
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You may want to have a look at the new Search Export API announced here.
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Shannon Sorry to say that I am now getting the same error message as you on both the Advanced Fixed Metrics. Can I suggest that you reach out to support@zendesk.com as that does not sound correct?
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Coco You can create a metric to find the internal comment time since the ticket created easily enough: But the problem is finding a level of aggregation then the minimum value to pick out the fi...