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Collin Cunninghame

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    Collin Cunninghame님이 에 댓글을 입력함

    Hi Caroline, I tend to need to filter by "item changed" more often than "actor," which is one place where the Support audit log beats the Admin Center audit log. The flood of noise generated from a...

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    Collin Cunninghame님이 에 게시물을 만듦

    Overwhelmed by noise in audit log

    When I check the audit log, I am generally investigating the root cause of some problem. However, it's annoying to do this because my audit log is filled with records of every successful sign-in of...

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    Collin Cunninghame님이 에 게시물을 만듦

    Improved notifications and recovery for target failures

    According to "Notifying external targets," an external target will be automatically deactivated after 21 consecutive attempts fail. For high-volume targets, this threshold can be reached very quick...

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    Collin Cunninghame님이 에 댓글을 입력함

    I'm also hoping to use skill routing as an alternative to a bunch of near-duplicate Groups. The rigidity with which skills are automatically set (exactly once, at creation, before any triggers are ...

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    Collin Cunninghame님이 에 댓글을 입력함

    My last theory worked. I started sending a private comment, which notifies the cc'd agent without alerting the requester or non-agent ccs.

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    Collin Cunninghame님이 에 게시물을 만듦

    Messaging collaborators, but not the requester

    We have a custom script that looks up a requester in our own system when they send in a ticket. We use this to update the ticket with customized priority, subject line, tags etc based on their acco...

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    Collin Cunninghame님이 에 댓글을 입력함

    I ended up here while I was trying to troubleshoot the error that Emily mentioned earlier, with  `start_tcp_server': no acceptor I figured out that there was something wrong with my /etc/hosts file...

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    Collin Cunninghame님이 에 댓글을 입력함

    It's frustrating that this has been outstanding for so many years. I had to create **74** distinct triggers to preserve group assignment and priority in follow up tickets. I'd need to add hundreds ...

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    Collin Cunninghame님이 에 댓글을 입력함

    @Sasho I don't know of a way to do that, but I use keyboard shortcuts to sidestep the issue. You can hit ctrl+alt+s to submit a ticket as solved. (Also note I don't represent Zendesk, I'm just a us...

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    Collin Cunninghame님이 에 댓글을 입력함

    @Jamie Thanks, though that's Admin > Manage > Ticket fields, not the Admin > Manage > Ticket forms page also mentioned in the post.