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Sebastian

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    Sebastian님이 에 댓글을 입력함

    Hello again,This new system is just a big problem for us. We constantly get multiple tickets because user doesn't see a success message. Also now it reroutes back to the homepage which looks even w...

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    Sebastian님이 에 댓글을 입력함

    Hello Gorka,I opened a ticket and hope it reaches you.So when I see it correctly, the old notification code was part of the theme code, is the new popup code part of the theme code as well?With the...

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    Sebastian님이 에 댓글을 입력함

    Unfortunately it's not that easy for us since the list are completely random email address tld's from users.

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    Sebastian님이 에 댓글을 입력함

    Is it possible to show your own success page? So rerouting not to the dashboard but to a new page telling the user everything is fine?We always had the problem that this small message on top was ov...

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    Sebastian님이 에 댓글을 입력함

    The only workaround I use for other cases is to create accounts for all emails in question and add a keyword on the profile level. Then all tickets that come in from that user have that keyword and...

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    Sebastian님이 에 댓글을 입력함

    Also Zendesk Support explains us that they can't help us with custom themes. Well, it worked before and now zendesk doesn't deliver the code part responsible for the success message anymore when it...

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    Sebastian님이 에 게시물을 만듦

    Contact form new success popup

    Hello,It seems Zendesk changed the success message for a successfully sent support request. Now there is no success header at the dashboard page it reroutes after sending, now a small grey popup ap...

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    Sebastian님이 에 게시물을 만듦

    Please add stats for seconds, not only minutes

    Hello,I try to figure out some data about solving time of tickets and departments. For that I found that a lot of stats say 0 Minutes because there is no smaller timeframe.Please add seconds so tha...

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    Sebastian님이 에 댓글을 입력함

    Again would need it. Why is Zendesk missing such crucial things left and right? I don't understand.

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    Sebastian님이 에 댓글을 입력함

    I would like to make a query showing the helpdesk visits, the visits of the contact form page an the actually created tickets.We provide good content in the helpdesk and our contact form provides s...