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Morgan King

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    Tracking Updated Articles Easily

    Does anyone have any advice / methods that they use to easily track what articles are updated by who?   We have a team of Content Writers that helps maintain the validity of our content and I'm try...

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    Not silly! It took me a little to figure it out. You will click on "hierarchy".

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    Hello Marci Abraham,   Unfortunately, I do not believe you are missing a shortcut. On that note, if someone does have a shortcut I would be excited to learn it! What I do, since our smallest help c...

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    Displaying 3rd or more tier subsections on a section page

    Hello!   I have navigation several layers deep, however the subsections embedded within a subsection is not showing on the section page two tiers up. It is making it confusing for people to know th...

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    Help Building Query - # Ticket Updates

    In Insights we have a report for # Ticket Updates. Anyone have any advice on how to recreate this in Explore? I'm using Count(Agent Updates) as the metric, but the numbers aren't lining up.     

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    Thank you!!!! That did the trick.

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    Help - Accordions not working

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    I am trying to do collapsable headers in my guide but for some reason it won't work - anyone got any ideas?   HTML: <div id="accordion" class="panel-group"> <div class="panel panel-default"> <div c...

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    Thank you, Trapta!! That did it. 

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    Help Limiting Content Based on User Segment

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    I am wanting to limit specific content on the homepage based on user segment.   I do this based on tags in a different area by using this javascript: var userTags=HelpCenter.user.tags; //c...

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    Heather, we did try skills routing for a period and it caused a lot of confusion and frustrations as it did hunt for any agent (as you mentioned) so it didn't solve the initial problem of letting t...