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Brian

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    Brian님이 에 댓글을 입력함

    Hey Nicole, can you repost those articles for a possible workaround? Looks like the links on the actual page once you get there are dead

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    Brian님이 에 댓글을 입력함

    +1 here, surprised this hasn't been touched since 2010. admins should have this ability to fix data issues

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    Brian님이 에 댓글을 입력함

    Hi Jessie, Thanks! That's basically what we ended up doing, creating a trigger off a tag that would send the email to our internal email address so that we could forward it on. It's a bit of an ext...

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    Brian님이 에 댓글을 입력함

    Hi Jessie, Sure! If you use the ZCC, it will create a new trigger that all future correspondence on that ticket will be copied as well. If you use this functionality on a daily basis, you end up wi...

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    Brian님이 에 댓글을 입력함

    We use the BCC field to send a ticket to an internal colleague who is not on Zendesk and wouldn't be following up via Zendesk, the ZCC app creates a trigger every time we use this functionality whi...