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Jennifer Zou

Be Beautiful. Be Confident. Be Myself.

  • 총 활동 수
    190
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  • 투표 수
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  • 수신 설정 수
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Jennifer Zou님의 최근 활동
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    Jennifer Zou님이 에 게시물을 만듦

    New Feature Request:Link to multiple JIRA instances

    Hi Zendesk, In my organization, we have two JIRA instances, and both of them need to be linked to our Zendesk account. Please add this new feature. I know TeamSupport (another ticket system) can li...

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    Jennifer Zou님이 에 댓글을 입력함

    Hi Nicole, I am just wondering that why I cannot receive both of them. I only need one. Is this a built-in feature of zendesk? which only send one notification email if you are both requester/assig...

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    Jennifer Zou님이 에 게시물을 만듦

    Not receiving CC email as an assignee

    답변함

    Hi Everyone, I noticed that if I set myself as the assignee and cc myself. Then I only received ticket as the assignee, I didn't receive cc notification emails. Why is that? Thanks, Jennifer.

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    Jennifer Zou님이 에 댓글을 입력함

    You can do this by creating an automation in the setting.

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    Jennifer Zou님이 에 게시물을 만듦

    New Feature Request: conditional fields app add multi-selection

    완료

    Hi There, I noticed that the conditional fields app can't pop up new fields based on the multi-selection fields. For example: I have a multi-selection field called "MCU": s1, s2, s3, s4, s5. User c...

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    Jennifer Zou님이 에 댓글을 입력함

    Hi Yuri, May I submit a new feature request?  I would like to sync “Issue Type” field in JIRA with Zendesk. Our use case is: If the linked JIRA's Issue type is bug ->change ticket status to on-hold...

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    Jennifer Zou님이 에 댓글을 입력함

    I am having the same error: An app has timed out and has prevented the submission of the ticket. Don't know how to fix it...

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    Jennifer Zou님이 에 댓글을 입력함

    Hi Jennifer, In the drop down selection list of benchmark, I only see three options: Others, External Customer and company size:100-499. Is there other choices?  Thanks.

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    Jennifer Zou님이 에 댓글을 입력함

    How to make a private note a public reply?

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    Jennifer Zou님이 에 게시물을 만듦

    Add warning message to trigger action

    예정됨

    Hi, I want to create a trigger that can pop up a warning message when user do sth. Now, I need to create an app to do this and write a lot of code. It would be best if Zendesk can add this to trigg...