Joe Hettinger
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I agree with Dave, this would be a huge benefit to be able to add a cc based on a trigger. In our case we have customers that require us to CC in a specific person anytime one of his end users ope...
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I agree with Dave, this would be a huge benefit to be able to add a cc based on a trigger. In our case we have customers that require us to CC in a specific person anytime one of his end users ope...
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Chris, funny you say this. I opened a case for this issue about a month ago and was redirected to this forum topic. But Rodney was cool and did not immediately close out the case like most ZD reps...
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We have IT Managers that need to be copied n every time one of their employees sends us a ticket. So please add the ability to add end users to the CC through a trigger.