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Dionne Kelly

  • 총 활동 수 15
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Dionne Kelly님의 최근 활동
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    Dionne Kelly님이 에 댓글을 입력함

    I will do that.  Thanks for your help.

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    Dionne Kelly님이 에 댓글을 입력함

    Hello Caroline, Thank you so much for the response.  I did find the app in question and have downloaded it.  It seems to be downloading the recording to the local windows groove music software on m...

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    Dionne Kelly님이 에 게시물을 만듦

    Infinite talk recording retrieval

    답변함

    Having the call recording for talk is wonderful for both our companies customers as well as our customer care agents.  Although the "never delete" call recording is an option I've since discovered ...

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    Dionne Kelly님이 에 댓글을 입력함

    My initial go to is an Erlang Calculator.  These are easy to find online.  Simply plug in your department goals as stated above such as Average call volume broken down by hour and day of the week, ...

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    Dionne Kelly님이 에 게시물을 만듦

    Agent Talk status for reporting purposes

    It would be helpful to be able to utilize Zendesk to confirm Agent payroll hour submission. I'm looking for the ability to report(s) to track my individuals daily/weekly/monthly talk activity.  I w...

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    Dionne Kelly님이 에 게시물을 만듦

    New user still using trial interested in meeting up

    Hello to all!  I am a brand new user to Zendesk.  I am about a week in on the trial. I would love to be able to communicate and discuss the program with anyone who is familiar with it.  Please let ...

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    Dionne Kelly님이 에 게시물을 만듦

    New user still using trial interested in meeting up

    Hello to all.  I am brand new to Zendesk.  About a week in.  I would love to meet up or talk to any or all of you to provide as much information about Zendesk as possible.  Please let me know if an...