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Peter Hochstrasser

Managing Support - Onboarding, Delivery, Offboarding

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    Peter Hochstrasser님이 에 댓글을 입력함

    Hi I think that I found a bug in the way Zendesk Support detects changes when editing multiple tickets: Situation: I have n tickets with tag x assigned. n-1 of them are assigned to Agent a, one is ...

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    Peter Hochstrasser님이 에 게시물을 만듦

    How to handle non-recoverable suspended mails from analytics-noreply@google.com

    Hi We recently added another address to our support for one brand. This address receives, among other things, messages from google analytics, with sender address analytics-noreply@google.com. All o...

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    Peter Hochstrasser님이 에 댓글을 입력함

    Hi Brett Thanks for your reply, and yes, I do have questions, not different questions, but the same questions with higher precision. Regarding the multibranding article: I saw that, however, AFAIK ...

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    Peter Hochstrasser님이 에 댓글을 입력함

    Hi all Let me clear Zendesk from any wrong doing in this case. The problem has been that a user started the conversation with e-mail address   f.lastname@publisherCompany.com then replied to that m...

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    Peter Hochstrasser님이 에 댓글을 입력함

    Hi Samrat Komaravelli This won't work in the Zendesk browser UI only. However, you might use a call to a target to deliver the ticket ID to an API program that then takes the ticket's creation time...

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    Peter Hochstrasser님이 에 댓글을 입력함

    Hi, We use multiple brands, but it seems that there is just one single definition for a welcome mail, see https://support.zendesk.com/hc/en-us/community/posts/360049540134-Account-e-Mails-Adaptable...

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    Peter Hochstrasser님이 에 게시물을 만듦

    Account e-Mails: Adaptable to multiple brands?

    Hi all Currently, we use two brands, and it is kind of embarrassing when customers register for one brand and get a seemingly completely unrelated mail with the verification request. This just does...

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    Peter Hochstrasser님이 에 댓글을 입력함

    Hi @nicole There IS a problem, it‘s just not generated by the missing delimiter, and I‘d really like to know how to prevent this from happening - we have notifications set up such that private comm...

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    Peter Hochstrasser님이 에 댓글을 입력함

    Back to your original question: I would submit the ticket ID in the post, and then use the API to get all attachments of the ticket in question. This will also work for a single comment, however, i...

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    Peter Hochstrasser님이 에 댓글을 입력함

    My job has been done so you can backup periodically. It takes a start point in time in the past and backups until the start of the current run. Then, it saves its own start time as the start point ...