Aswin Kannan
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총 활동 수408
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마지막 활동
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회원 가입일:
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내가 팔로우하는 사용자 수1명
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나를 팔로우하는 사용자 수3명
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투표 수145
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수신 설정 수117
활동 개요
Aswin Kannan님의 최근 활동-
Aswin Kannan님이 에 댓글을 입력함
I'm SO SICK of "use the API" response from Zendesk. That is your go-to solution for literally every question on any suite of the products. Not everyone has the developer resources and bandwidth to ...
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Aswin Kannan님이 에 댓글을 입력함
Hi Gail - I'm aware of that. We use departments for skill-based routing (orders, troubleshooting, sales, etc). Moreover using departments to serve different countries is just convoluted. I was look...
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Aswin Kannan님이 에 게시물을 만듦
Set Chat Hours for different countries
How do we make the chat widget visible in different hours for different countries? We don't want the US night-time customers to influx the chat queue when it is open for Australia customers, vice-v...
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Aswin Kannan님이 에 댓글을 입력함
This is a much-needed feature to fully utilize the localization. The response from the Zendesk Product team is disappointing and most useless, to be honest. If we have to use custom code or API for...
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Aswin Kannan님이 에 댓글을 입력함
This is a much-needed feature to fully utilize the localization. The response from the Zendesk Product team is disappointing and most useless, to be honest. If we have to use custom code or API for...
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Aswin Kannan님이 에 댓글을 입력함
I have a question similar to Ayal. We have translations for Spanish (Latin America). We want to move them as a generic Spanish. Is there a way to move the translations or mark them as another langu...
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Aswin Kannan님이 에 댓글을 입력함
Zendesk should make it easy to create vanity URLs for host-mapped subdomains. Ex: I want to create a vanity URL for offers, help.company.com/offers and redirect it to an article such as https://hel...
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Aswin Kannan님이 에 댓글을 입력함
This is incredibly useful. Thank you for sharing. Can we use this to create vanity URLs for the help center? Ex: The actual URL of a help article in our Zendesk Guide is https://help.cricut.com/hc/...
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Aswin Kannan님이 에 댓글을 입력함
Thank you, David. That is just a random example I gave. But we have a lot of other instances where the Dynamic Content would be super helpful.
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Aswin Kannan님이 에 게시물을 만듦
Using Dynamic Content in articles
The ability to use dynamic content in article HTML would be super useful. For example, I have a dynamic content that says "© 2020 Acme, Inc. All rights reserved." So if I can use the dynamic conten...