Toby Sterrett
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총 활동 수308
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마지막 활동
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내가 팔로우하는 사용자 수0명
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투표 수4
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수신 설정 수167
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Toby Sterrett님의 최근 활동-
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Hi Mark de Leeuw. This is currently doable internally if you use Child Ticket Side Conversations. Child tickets created in this way have a new "side conversation" channel type, which allow SLA and ...
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Hey Jacob, glad you're enjoying child tickets so far! We've gotten requests for being able to set the requester on creation, and we have some ideas for how it could be done, but this first release ...
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Dylan Cunniffe you should now be able to set up a child ticket macro that includes all groups.
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Thanks Stef! We don't have current plans for tables in the side conversations editor. Perhaps in the future if the underlying editor we're using across other features adds table support we may be ...
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Roger - at this time the done state is mostly a way for the agent managing the ticket to keep track of what they are still waiting on and what they consider done. In the future we will likely add m...
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james.beniston while there isn't a placeholder for all comments, we do provide an easy way to get comments into side conversation messages. The insert comments button opens a modal and you can sele...
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Sovellin Oy Ltd (EMEA RESELLER) (PRM) we've done some work to try to prevent side conversations from accepting email addresses that you have a sharing agreement with since those emails will be reje...
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John – the search tab is going to take a while to roll out so we can keep on top of the additional load on the search clusters. If you'd like it right away you can let me know in a ticket and I can...
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Kevin Miodek not at this time. In the meantime some folks have set up keywords that can be included in the messages if they want to be alerted. @Mark Schäfermann if you initiate side conversations ...
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Thanks Russell, we'll look into this.