Toby Sterrett
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Toby Sterrett님의 최근 활동-
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Jason Fouchier bounces are something that get suppressed early on in the incoming email pipeline before getting routed to side conversations. I've spoken to folks about this and hopefully we'll fin...
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Anaïs that only refers to if you explicitly set up a new trigger to send an email notification to the assigned agent to let them know that a side conversation has been updated and they then reply t...
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Thanks for the message Jamie, we'll take a look into this.
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Jacob J Christensen - that's an interesting point, makes sense. Would the new employee being onboarded have access to the parent ticket as well in your use case? Dani Ruiz is there a reason the con...
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Hi Mark de Leeuw. This is currently doable internally if you use Child Ticket Side Conversations. Child tickets created in this way have a new "side conversation" channel type, which allow SLA and ...
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Hey Jacob, glad you're enjoying child tickets so far! We've gotten requests for being able to set the requester on creation, and we have some ideas for how it could be done, but this first release ...
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Dylan Cunniffe you should now be able to set up a child ticket macro that includes all groups.
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Roger - at this time the done state is mostly a way for the agent managing the ticket to keep track of what they are still waiting on and what they consider done. In the future we will likely add m...
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james.beniston while there isn't a placeholder for all comments, we do provide an easy way to get comments into side conversation messages. The insert comments button opens a modal and you can sele...
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Sovellin Oy Ltd (EMEA RESELLER) (PRM) we've done some work to try to prevent side conversations from accepting email addresses that you have a sharing agreement with since those emails will be reje...