Toby Sterrett
-
총 활동 수311
-
마지막 활동
-
회원 가입일:
-
내가 팔로우하는 사용자 수0명
-
나를 팔로우하는 사용자 수6명
-
투표 수4
-
수신 설정 수168
게시물
Toby Sterrett의 최근 활동-
Side Conversations API Generally Available
Thanks for everyone's feedback during the EAP! The side conversations API is now generally available to accounts with the collaboration add-on. Please check out the documentation in the developer p...
-
Feedback on Side Conversations API
Now that the Side Conversations API is generally available to all accounts with the Collaboration add-on, please leave any questions or feedback you may have here.
-
What is the Side Conversations Search EAP?
완료The Side Conversations Search EAP introduces a Side Conversations tab to the search results page so agents can retrieve side conversations based on content. For example, if you need to look up a s...
-
What is the Child Ticket Side Conversations EAP?
완료The Child Ticket Side Conversations EAP introduces the ability to start side conversations with groups or agents within your Support instance by creating a child ticket assigned to them. When you c...
-
How to give feedback (or report bugs)
Feedback during the beta stage is very important for us. We want to hear what you have to say about side conversations follow-up tickets because ultimately we've created this feature for you. Belo...
-
How do I sign up?
If you think the automatic creation of follow-up tickets when side conversations in closed tickets are replied to would improve your team's collaborative workflows, we'd love to have you try it out...
-
What is the Side Conversations Follow-up Tickets EAP?
완료Most side conversation workflows rely on triggers to take some sort of action when a reply is received, such as changing a ticket’s status to move it into a view, in order for agents to see that so...
-
What is the Side Conversations Role Permissions EAP?
완료Not every agent should be able to create or reply to side conversations. This EAP introduces the ability to disable side conversation creation and replies for custom roles. This functionality can ...
-
How do I sign up?
If you think being able to limit side conversation creation to specific roles would improve your team's collaborative workflows, we'd love to have you try it out and give us feedback. Please note t...
-
How to give feedback (or report bugs)
Feedback during the beta stage is very important for us. We want to hear what you have to say about side conversations search because ultimately we've created this feature for you. Below, you can ...