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Reshma Patel

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    Reshma Patel님이 에 댓글을 입력함

    +1 for this functionality.  Reporting is critical and we need a way to report on values that were once used but no longer used.  

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    Reshma Patel님이 에 댓글을 입력함

    Ben Van Iten We are actually using the unformatted comment placeholders in all other comment update notifications.  Without being able to pull an unformatted placeholder for ticket.description it p...

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    Reshma Patel님이 에 댓글을 입력함

    Does anyone know how to show the ticket description unformatted?  I do not need to display all the comments or the latest comment...I am actually looking for the initial comment which would be the ...

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    Reshma Patel님이 에 댓글을 입력함

    Bruce Ledbetter Not sure if you are still interested but we were looking to do the same thing.  We wanted to send the solved notification and display a comment only the agent added a comment prior ...

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    Reshma Patel님이 에 게시물을 만듦

    Add More CSAT Satisfaction Reasons

    Currently we are limited to 5 reasons.  Please add the option to add additional reasons so that we can better understand what our customers are experiencing. 

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    Reshma Patel님이 에 게시물을 만듦

    Agent Permissions

    We currently provide support to internal staff. As such, users wear two hats (1) Being an end user and submitting tickets they need help on (2) Based on the issue that comes into our tier 1 desk, t...

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    Reshma Patel님이 에 댓글을 입력함

    Any plans on allowing the ability to configure more than 5 reasons?

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    Reshma Patel님이 에 게시물을 만듦

    Zendesk Assumption Property

    Currently, when account assumption is requested as part of investigating tickets, Zendesk only allows for 1 day or 7 day increments -however at times Zendesk's workload keeps agents from responding...

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    Reshma Patel님이 에 댓글을 입력함

    This is definitely a big need for us. Are there any plans to have apis for custom metrics and elements available in explore so we can export this information into enterprise dashboards? There are c...

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    Reshma Patel님이 에 댓글을 입력함

    It would be great if the app results can display the group name instead of the ID. It would also be useful to have the ticket form as a filter and available column.