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Reshma Patel

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    Reshma Patel님이 에 댓글을 입력함

    I don't believe that will work, as we would want our teams to build their own reports using custom datasets. So for example, if team A builds a custom metric to calculate average handle time, we wo...

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    Reshma Patel님이 에 게시물을 만듦

    Explore Permissions

    Explore permissions are not granular enough. Currently users of explore are able to delete metrics, reports, and dashboards that are created by other users and may or may not be shared out to them....

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    Reshma Patel님이 에 댓글을 입력함

    Agreed. Not sure why you are unable to sort on different columns, but this is must have functionality. 

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    Reshma Patel님이 에 댓글을 입력함

    I am also concerned about the randomization. We were told that explore is replacing insights and that is should at minimum have the base functionality that insights had. Insights would refresh hour...

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    Reshma Patel님이 에 댓글을 입력함

    +1 for this functionality.  Reporting is critical and we need a way to report on values that were once used but no longer used.  

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    Reshma Patel님이 에 댓글을 입력함

    Ben Van Iten We are actually using the unformatted comment placeholders in all other comment update notifications.  Without being able to pull an unformatted placeholder for ticket.description it p...

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    Reshma Patel님이 에 댓글을 입력함

    Does anyone know how to show the ticket description unformatted?  I do not need to display all the comments or the latest comment...I am actually looking for the initial comment which would be the ...

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    Reshma Patel님이 에 댓글을 입력함

    Bruce Ledbetter Not sure if you are still interested but we were looking to do the same thing.  We wanted to send the solved notification and display a comment only the agent added a comment prior ...

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    Reshma Patel님이 에 게시물을 만듦

    Add More CSAT Satisfaction Reasons

    Currently we are limited to 5 reasons.  Please add the option to add additional reasons so that we can better understand what our customers are experiencing. 

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    Reshma Patel님이 에 게시물을 만듦

    Agent Permissions

    We currently provide support to internal staff. As such, users wear two hats (1) Being an end user and submitting tickets they need help on (2) Based on the issue that comes into our tier 1 desk, t...