
Prakruti Hindia
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Prakruti Hindia님의 최근 활동-
Prakruti Hindia님이 에 댓글을 입력함
Hi Benjamin and Sagi, Fair point about multiple WhatsApp numbers per brand. Thank you for providing more details. Support for it is planned on our 2021 roadmap. - Prakruti
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Prakruti Hindia님이 에 댓글을 입력함
Hi Benjamin, We understand your requirement. Addressing it is on our H1 2021 roadmap. We will be rolling out support for multi-brand. With this, administrators will be able to associate a brand wit...
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Prakruti Hindia님이 에 댓글을 입력함
Thanks for suggesting it, Amie B ! Meg Palazzolo, we rolled out an improved social messaging experience which provide real-time, conversational experience for agents handling social messaging conv...
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Prakruti Hindia님이 에 댓글을 입력함
Hi Kamolchanok Jittrepit and Júlio César It is limitation with this experience. Addressing this is part of our roadmap. It will enable accounts to associate social messaging , such as Facebook page...
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Prakruti Hindia님이 에 댓글을 입력함
Hi Josh, First of all, apologies for the late response. With Text, I assume you are referring to SMS? Can you tell me more about your expectations? - Prakruti
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Hey Sagi M. Welzman, I see that you have raised a support ticket with us. I will post an update on the ticket. -Prakruti
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Prakruti Hindia님이 에 댓글을 입력함
Jacob, sorry to hear that you are facing this problem. I can create a support ticket if the issue is not solved. Julio, I will create a support ticket on your behalf. Most likely, your Facebook pa...
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Prakruti Hindia님이 에 댓글을 입력함
Hi Andrei, Thank you for writing in. I am going to answer your question in-line - There are no notifications when solved social messages get reopened, correct? Ticket status changes from Solved ...
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Prakruti Hindia님이 에 댓글을 입력함
Hi Yaniv, The Notifications List displays all social messaging tickets with new, unread, end-user (customer) replies. It only contains notifications for social messaging tickets assigned to the ...
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Prakruti Hindia님이 에 댓글을 입력함
Thank you for writing in. Are you referring to the mobile website or the mobile app? - Prakruti