Prakruti Hindia

1. Zendesk updates
2. Announcements
3. Stay Connected, Stay Flexible: Introducing an enhanced Social Messaging Experience in the Zendesk Agent Workspace

Hi Benjamin and Sagi,  Fair point about multiple WhatsApp numbers per brand. Thank you for providing more details. Support for it is planned on our 2021 roadmap.  - Prakruti

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• Prakruti Hindia
• 만든 시간 2020년 12월 16일 07:41
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1. Zendesk updates
2. Announcements
3. Stay Connected, Stay Flexible: Introducing an enhanced Social Messaging Experience in the Zendesk Agent Workspace

Hi Benjamin, We understand your requirement. Addressing it is on our H1 2021 roadmap. We will be rolling out support for multi-brand. With this, administrators will be able to associate a brand wit...

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• Prakruti Hindia
• 만든 시간 2020년 12월 14일 06:54
• 0표

1. 커뮤니티
2. Feedback on Chat
3. Ability for social DM's (FM/Twitter) to come through as chats

Thanks for suggesting it, Amie B !  Meg Palazzolo, we rolled out an improved social messaging experience which provide real-time, conversational experience for agents handling social messaging conv...

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• Prakruti Hindia
• 만든 시간 2020년 12월 09일 09:07
• 0표

1. Cross Product
2. ...
3. Using the Zendesk Agent Workspace
4. Adding Facebook Messenger channels to the Zendesk Agent Workspace

Hi Kamolchanok Jittrepit and Júlio César It is limitation with this experience. Addressing this is part of our roadmap. It will enable accounts to associate social messaging , such as Facebook page...

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• Prakruti Hindia
• 만든 시간 2020년 11월 19일 03:48
• 1표

1. Zendesk updates
2. Announcements
3. Stay Connected, Stay Flexible: Introducing an enhanced Social Messaging Experience in the Zendesk Agent Workspace

Hi Josh,  First of all, apologies for the late response. With Text, I assume you are referring to SMS? Can you tell me more about your expectations?    - Prakruti  

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• Prakruti Hindia
• 만든 시간 2020년 11월 11일 03:15
• 0표

1. Zendesk updates
2. Announcements
3. Stay Connected, Stay Flexible: Introducing an enhanced Social Messaging Experience in the Zendesk Agent Workspace

Hey Sagi M. Welzman,  I see that you have raised a support ticket with us. I will post an update on the ticket.  -Prakruti  

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• Prakruti Hindia
• 만든 시간 2020년 11월 11일 03:13
• 0표

1. Cross Product
2. ...
3. Using the Zendesk Agent Workspace
4. Adding Facebook Messenger channels to the Zendesk Agent Workspace

Jacob, sorry to hear that you are facing this problem. I can create a support ticket if the issue is not solved.  Julio, I will create a support ticket on your behalf. Most likely, your Facebook pa...

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• Prakruti Hindia
• 만든 시간 2020년 10월 01일 02:38
• 1표

1. Cross Product
2. ...
3. Using the Zendesk Agent Workspace
4. About the Zendesk Agent Workspace

Hi Andrei, Thank you for writing in. I am going to answer your question in-line - There are no notifications when solved social messages get reopened, correct?  Ticket status changes from Solved ...

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• Prakruti Hindia
• 만든 시간 2020년 09월 25일 02:15
• 0표

1. Cross Product
2. ...
3. Using the Zendesk Agent Workspace
4. Using the notifications list to manage conversations

Hi Yaniv,    The Notifications List displays all social messaging tickets with new, unread, end-user (customer) replies. It only contains notifications for social messaging tickets assigned to the ...

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• Prakruti Hindia
• 만든 시간 2020년 09월 04일 06:24
• 0표

1. 커뮤니티
2. Zendesk Chat EAP - Redesigned Agent Experience
3. how we can improve the dropped chat issue

Thank you for writing in. Are you referring to the mobile website or the mobile app?  - Prakruti

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• Prakruti Hindia
• 만든 시간 2020년 02월 12일 10:20
• 0표