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Jenni

Zendesk team member
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    Jenni님이 에 댓글을 입력함

    Hi Huawei! The triggers may need to be updated so they only fire on ticket creation, as opposed to the ticket updates--this could be done by specifying in the trigger conditions "Ticket Is Created,...

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    Hello! Unfortunately the First Reply Time will count from ticket creation to the first public agent comment, and so there's no functionality available for resetting that first reply time. However d...

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    Hi Evans! Thanks for reaching out--we have a recipe which is very close to what you are looking for available here that you can use as a sort of "springboard" for building out that sort of report! ...

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    Hi Jacob and all!  So there is a way to sort some attributes by using the data structure, and creating an ordered set--for example, if you are using "Day of Week" as your column, you can use the Da...

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    Hi Heather, That rule refers to a back-end process, a rule definition that includes meta characters and how we translate the rule conditions into code. It's rare to have a customer exceed this rule...

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    Hi Lee! So it sounds a bit like you're referring to alias emails, if the "sub addresses" act as those sorts of alias emails. Unfortunately alias emails aren't supported by Zendesk, so it would only...

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    Hi Alexandru!Sorry about that confusion, it actually looks like another user from your organization has already submitted a ticket in regards to this issue, and our Tier 2 team is investigating thi...

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    Hi Maggie, Thanks for reaching out! That would be possible within your Help Center--however I admit that it would be custom coding to your CSS templates to allow you to do so. Some of our community...

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    Hi Andrey, I apologize, unfortunately that wouldn't be currently available--the next closest workaround may be the "referral" which can show domains that originates the traffic to your domain where...

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    Hi Eric, That's a bit odd, so I'm going to pull this into a ticket in order to troubleshoot this in more detail. I'll be reaching out soon on that ticket!