Avatar

Travis Coleman

  • 총 활동 수
    22
  • 마지막 활동
  • 회원 가입일:
  • 내가 팔로우하는 사용자 수
    0명
  • 나를 팔로우하는 사용자 수
    0명
  • 투표 수
    7
  • 수신 설정 수
    10

활동 개요

Travis Coleman님의 최근 활동
  • Avatar

    Travis Coleman님이 에 게시물을 만듦

    Roles - Live Calls

    1. 커뮤니티
    2. Feedback on Support

    On the enterprise plan, I have the ability to create roles with special permissions. Our team is structured in a way that we have multi-tier support with the highest tier needing permission to list...

    • Travis Coleman
    • 만든 시간
    • 팔로워 9명
    • 댓글 7개
    • 3표
  • Avatar

    Travis Coleman님이 에 댓글을 입력함

    1. 커뮤니티
    2. Support Q&A
    3. Assign ticket - automation

    To my knowledge, Zendesk doesn't have a way to automate this without using a 3rd party tool. I've tried numerous ways to auto assign using automations and triggers but didn't have any success. I ev...

    • 댓글 보기
    • Travis Coleman
    • 만든 시간
    • 0표
  • Avatar

    Travis Coleman님이 에 게시물을 만듦

    Phone Calls and SLA

    답변함
    1. 커뮤니티
    2. Talk Q&A

    We track SLA in 4 categories: Critical (1 hours updates), High (1 business day updates), Medium (5 business day updates) and Low (14 business day updates).  Currently, we're facing a problem where ...

    • Travis Coleman
    • 만든 시간
    • 팔로워 4명
    • 댓글 1개
    • 1표
  • Avatar

    Travis Coleman님이 에 게시물을 만듦

    Zendesk Talk - Limited Agents, Workaround for Round Robin (After Hours) and minimize voicemail

    1. 커뮤니티
    2. User Tips & Tricks

    Our company has a very customer focused support program with the promise that all calls will be routed to an actual Agent, not a voicemail or answering service. We migrated to Zendesk Talk due to t...

    • Travis Coleman
    • 만든 시간
    • 팔로워 1명
    • 댓글 0개
    • 0표
  • Avatar

    Travis Coleman님이 에 댓글을 입력함

    1. 커뮤니티
    2. Feedback on Talk
    3. Routing Zendesk Talk calls to multiple agents at the same time

    Any updates on this?

    • 댓글 보기
    • Travis Coleman
    • 만든 시간
    • 1표