
Travis Coleman
-
총 활동 수22
-
마지막 활동
-
회원 가입일:
-
내가 팔로우하는 사용자 수0명
-
나를 팔로우하는 사용자 수0명
-
투표 수7
-
수신 설정 수10
활동 개요
Travis Coleman님의 최근 활동-
Travis Coleman님이 에 게시물을 만듦
Roles - Live Calls
On the enterprise plan, I have the ability to create roles with special permissions. Our team is structured in a way that we have multi-tier support with the highest tier needing permission to list...
-
Travis Coleman님이 에 댓글을 입력함
To my knowledge, Zendesk doesn't have a way to automate this without using a 3rd party tool. I've tried numerous ways to auto assign using automations and triggers but didn't have any success. I ev...
-
Travis Coleman님이 에 게시물을 만듦
Phone Calls and SLA
답변함We track SLA in 4 categories: Critical (1 hours updates), High (1 business day updates), Medium (5 business day updates) and Low (14 business day updates). Currently, we're facing a problem where ...
-
Travis Coleman님이 에 게시물을 만듦
Zendesk Talk - Limited Agents, Workaround for Round Robin (After Hours) and minimize voicemail
Our company has a very customer focused support program with the promise that all calls will be routed to an actual Agent, not a voicemail or answering service. We migrated to Zendesk Talk due to t...
-
Travis Coleman님이 에 댓글을 입력함
Any updates on this?