Andrea Saez
- 총 활동 수 242
- 마지막 활동
- 회원 가입일:
- 내가 팔로우하는 사용자 수 0명
- 나를 팔로우하는 사용자 수 4명
- 투표 수 34
- 수신 설정 수 91
활동 개요
Andrea Saez님의 최근 활동-
Andrea Saez님이 에 게시물을 만듦
Hide author from search results
Quick little script to hide the author from search results using JS: $('.search-result-meta').each(function() { var newSearchMeta = $(this).html(); newSearchMeta = "\n...
-
Andrea Saez님이 에 댓글을 입력함
Hi Chris You can. Just do # of users under "what" and under "how" select User Locale - Requester Locale and you'll see the language list
-
Andrea Saez님이 에 게시물을 만듦
Changing field order in HC
Here's a nifty little JS trick to change around the order of your fields in HC. You can enter the following code on the JS tab: // rearrange form fields $('#new\_request.request-form label:cont...
-
Andrea Saez님이 에 댓글을 입력함
Sorry for the super late reply - time differences and all :P I am interested in figuring out how to incentivize agents, as that's a big thing I want to work on with my team.
-
Andrea Saez님이 에 댓글을 입력함
Have fun! Incentivize your agents! Any more ideas on this ? :)
-
Andrea Saez님이 에 댓글을 입력함
Thanks for the ebook! We're starting to set up multiple offices and also offer multiple languages - this is proving to be quite the challenge for us. CSM response It's definitely an evolving proc...
-
Andrea Saez님이 에 댓글을 입력함
How do you work with multiple offices/timezones? Is there several people that triage or are there triggers/targets for each office? CSM response We have triage agents across our global offices so...
-
Andrea Saez님이 에 게시물을 만듦
Creating reports and tracking data (Using GoodData, part 2)
In Part 1 of this series (https://support.zendesk.com/entries/42890613), I discussed what important metrics you should consider tracking with GoodData. Now let's take a dive in and figure out how t...
-
Andrea Saez님이 에 댓글을 입력함
@Colin, If you have SSO and you know which customer is tweeting at you, you can easily link their twitter account with their Zendesk account. That's probably the simplest way of doing it. Otherwi...
-
Andrea Saez님이 에 댓글을 입력함
Yes, I mean how to catch them. Just as an example, sometimes i'll tweet at you guys and no one will answer.. i've been told it's because my ticket's are in Mikkel's personal bin (which I am honor...