Craig Bailey
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마지막 활동
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투표 수15
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수신 설정 수16
활동 개요
Craig Bailey님의 최근 활동-
Craig Bailey님이 에 댓글을 입력함
We're seeing this behavior more and more ourselves. and it's random to the point I've advised all agents to not use it for now as vital communications are being missed. Just this week I have two cr...
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This is confusing as all get out. I don't understand why this is such an issue or important? It says add our agent's email address to the whitelist? We are configured such that any external emails ...
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I stumbled on this today. When onboarding new support folks I request to always be added as a follower on their tickets for a period of time. A view is a critical insight into into those tickets an...
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Yup, we just bumped into this limitation today as well. It is a really important field for us and reports would provide extreme business value.
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We're seeing inconsistent addition of @mentions to the follower's list. We have CCs enabled We have Followers enabled We have Automatically make an agent CC a follower enabled. But, about 50-60% of...
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Reassign a previously sync'd organization that was deleted in SalesForce to a different SalesForce account
We have a couple important previously sync'd ZD organizations that our Salesforce admins merged into a new SF account and then deleted the original account. This results in "abandoned" ZD organizat...
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We have the same issue. We need to identify organizations whose support renewal is due. However, they may not have submitted any tickets. We could do this with Insights/GoodData. It's frustrating t...
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Thanks for getting back so quick. 1. It hangs when viewing any User page regardless how we get there (Admin->People or clicking a User tab from the Ticket). What I just found very interesting is ...
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Craig Bailey님이 에 게시물을 만듦
Chrome Browser Hangs on User Page
We're seeing our Chrome browser completely hang when editing a User. Only the user page hangs. We can work on Organizations and Tickets just fine in other browser tabs. But the tab with the User Ed...
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Are Organization and User data in different (as yet unavailable) datasets? It seems Explore can only query the Ticket dataset and we lose reporting over General Organization and User data.