Nicole S.
Zendesk Manager of Community Engagement
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Thanks for jumping in and sharing this solution, Amanda! Diana, let us know if that solves it for you or if you have any additional questions.
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Hi Magnus - Additional levels for the community haven't been developed yet. As far as the tabbing and grouping on our own community topics page, those are all theme customizations. While they aren...
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Hi Michael - I've gone ahead and gotten a ticket started for you, so it'll be ready when you're back in the office.
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Hi Megan - We aren't able to set up callbacks via the community, and as Chandra indicated, she's not a Zendesk employee. If you need to talk directly with a support agent, the best bet is to initi...
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Oi camila, As macros não suportam a inserção de vídeos ou GIFs, mas acho que seria uma ótima solicitação de recurso.
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Hi Ann - I would suggest posting this as a feature request in the Feedback on Support topic, where PM's can see it and other users can-up vote the idea. If you haven't submitted a feature request ...
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Ok, are you a Guide Manager?
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Hi Jane, We are currently working on enabling Instagram Direct for Zendesk customers. It's not generally available yet, but stay tuned!
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The devs hav indicated that they're currently testing a fix, so hopefully it will be available soon.
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Hi Sebastian, It continues to be worked on, but they have not been able to resolve the issue yet.