Dave Kaminsky
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Wes till do not get all activity from the Sync process in the Audit logs, this makes troubleshooting virtually impossible. Can we get an update on Audit Log visibility for the Sync Process? Exam...
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Any update on Bi-Directional Sync? The lack of this key function is causing data hygiene issues and leaving agents with a very bad experience.
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Rob Stack, Are there any plans to have to Explore support reporting on Org and Users directly? Not every user has opened tickets or been cc'd, and there no direct method of generating reports on...
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The Google roll out to chrome is looming, any updates here? -Dave
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Is there an issue with posting Updates to a private channel?
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Is there a method to define the order for All the Groups on the IVR? Eg; Primary Group = Team Alpha, Second Group to route to = Team Beta Third group to route to = Team Omega Send to Voicemail...
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Hello, Is there a method to merge tickets via the Mail API?
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Salesforce Integration should have option to Match on External ID for Users and Orgs
The new Salesforce integration is missing a key element to ensure the sync's "Match On" value is not altered. Specifical the ability to Match on External ID, the only truly read-only attribute in ...
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This has been a feature request placed many many times. With the new Zendesk <-> SFDC sync coming shortly this is critical to have the ability to mark a subset of Org and Contact fields as Read Onl...
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This has been a feature request placed many many times. WIth the new Zendesk <-> SFDC sync comming shortly this is critical to have the ability to mark a subset of Org and Contact feilds as Read On...