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Drew Milbrath

가입한 날짜: 2021년 10월 16일

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마지막 활동: 2023년 12월 28일

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님의 최근 활동 Drew Milbrath

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댓글Setting Guide roles and permissions

I have Guide locked down to users who are signed in via SSO. 

However, agents / light agents with "Viewer" permission do not have access to the Guide. How can I resolve this? 

댓글 보기 · 2021년 11월 03일에 게시됨 · Drew Milbrath

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커뮤니티 댓글 Q&A - Objects, workspaces, and rules

Thanks Heather Rommel

What about the following? This works but I'm not sure if it's redundant? 

 

댓글 보기 · 2021년 10월 27일에 게시됨 · Drew Milbrath

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게시물 Q&A - Objects, workspaces, and rules

Hi, I'm wondering how to organize a trigger for the following:

Agent or trigger assigns a ticket to a group

Automatically update the "default" form displayed when an Agent in the assigned group opens the ticket. 

2021년 10월 27일에 게시됨 · Drew Milbrath

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댓글Ticket management

@...

The use case is specific to viewing details of a submitted ticket. we collet a lot of information for internal requests via Ticket Fields. It would be optimal if the sidebar was larger to allow for a easy to read experience. Rather than cutting text off, or having to hover over fields. 

We have found we can manipulate the CSS to achieve a larger sidebar this but that is specific to a machine. 

I was curious if it is possible to format the description or internal note, with the contents of the ticket fields to provide a better view of the submitted information. Does this make sense?

Same with running custom javascript in the browser to automatically format the page for a 'larger' sidebar.

댓글 보기 · 2021년 10월 14일에 게시됨 · Drew Milbrath

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댓글Ticket management

Is it possible to expand the size of the sidebar to better view the ticket field information?

Is it possible to convert the ticket fields to an internal note, automatically? 

댓글 보기 · 2021년 10월 13일에 게시됨 · Drew Milbrath

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댓글Setting up Zendesk Guide

From the Guide settings, how do I enable a "Submit Request" button or the ability to see the form fields? 

댓글 보기 · 2021년 7월 13일에 게시됨 · Drew Milbrath

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