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Nora

가입한 날짜: 2022년 8월 12일

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마지막 활동: 2025년 2월 07일

The instance I am submitting for is Disney Support

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님의 최근 활동 Nora

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게시물 Feedback - Admin Center

I am able to see a white Zendesk logo on the support.zendesk.com sites/community but when I look at my internal admin center, it is black and very hard to read on dark mode. Could we pass along the white favicon to the admin centers please?

2025년 1월 02일에 게시됨 · Nora

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게시물Q&A - Quality Assurance

Is is possible to remove the NA option on the scorecard through an admin function?

2024년 12월 13일에 게시됨 · Nora

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게시물 Q&A - Users, groups, and organizations

Is there a way to determine who made notes on a user using the audit log? I have tried searching by actor but nothing comes up which is  odd as there were tickets in from that user.

2024년 10월 31일에 게시됨 · Nora

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커뮤니티 댓글 Feedback - Admin Center

We were using a target to achieve this however that is not recommended and now targets are going away. We can add tags, change fields, but we can't add a n internal note to a target??

댓글 보기 · 2024년 10월 24일에 게시됨 · Nora

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커뮤니티 댓글 Discussion - Tips and best practices from the community

How do we do this without targets since they are going away?

댓글 보기 · 2024년 10월 24일에 게시됨 · Nora

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댓글Zendesk messaging

Is there a way to have the auto replies also appear in the ticket as an internal note?

댓글 보기 · 2024년 10월 24일에 게시됨 · Nora

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댓글Measuring success

Would be great if this was sent inside the last email once solved, rather than a seperate email (anti-spam)

댓글 보기 · 2024년 10월 04일에 게시됨 · Nora

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댓글Ticket basics

Hi!

 

Is there a one/two sheet cheat sheet for these to reference?

댓글 보기 · 2024년 10월 02일에 게시됨 · Nora

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게시물 Feedback - Ticketing system (Support)

It was requested by our team that the User Info and the Knowledge be merged so they are together like they used to be. If the agent is  on the KB from the last ticket - they have to flip to the User Info, which doesn't always work as it should,

2024년 9월 10일에 게시됨 · Nora

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게시물 Q&A - Tickets and email

When tickets come in from another country (ie. EN-GB) this defaults the search in the KB (book on the right side of the screen) to EN-GB and agents are not able to locate the article they need.

Since none of our articles are in EN-GB, would it be possible to remove this reference so they are always in the default language of the KB (EN-US)?

 

2024년 9월 04일에 게시됨 · Nora

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