Nora
-
총 활동 수114
-
마지막 활동
-
회원 가입일
-
내가 팔로우하는 사용자 수1명
-
나를 팔로우하는 사용자 수0명
-
투표 수17
-
플랜 수52
활동 개요
Nora님의 최근 활동-
Nora님이 에 댓글을 입력함
Is the Layout Builder in the Admin center? I am not seeing it
-
Nora님이 에 댓글을 입력함
Is it possible to change the email address that the side conversation gets sent from within Zendesk?
-
Nora님이 에 게시물을 만듦
'Are You Sure' When Declining Call
답변함It would be great if we had a pop up when an agent chooses to decline the call - since the accept and decline are close together, it would be beneficial to have a pop up when declining a call sayin...
-
Nora님이 에 댓글을 입력함
This would be perfect!
-
Nora님이 에 댓글을 입력함
How do you use it when an agent's status changes when you are not able to create a trigger for that?
-
Nora님이 에 댓글을 입력함
Ours isn't updated either, trying to confirm when/if this is happening.
-
Nora님이 에 게시물을 만듦
Chatbot Transcripts Not on Agent Workspace Ticket Until Chat has Ended
We recently migrated to Agent Workspace and the agents have noticed that the transcripts from the chatbot are not showing in the ticket until the chat ends. This is counterintuitive as the agent no...
-
Nora님이 에 게시물을 만듦
Locating Placeholders in Triggers, Automations & Macros
답변함We want to prevent relay spam and update our macros, triggers and automations by removing the placeholders that would attribute to this. Is there a way to see where these placeholders are without r...
-
Nora님이 에 댓글을 입력함
Yes please!
-
Nora님이 에 게시물을 만듦
Chat View All
Now that we have migrated to Agent Workspace - we can see all the Disabled departments and they are cluttering the view. We use this View to see who is online for what brands - it would be ideal t...