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Jonathan Griffin

가입한 날짜: 2023년 9월 21일

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마지막 활동: 2024년 4월 18일

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커뮤니티 댓글 Discussion - Tips and best practices from the community

Great write up!

Will this still allow a harassing customer to continue to submit live messages? 

I believe if I read this correct, it's placing a tag on the user. So if they do send in another message, the support agent can see it and put them back in the ban loop?

The customer would have suspended access from tickets but not messaging?

Am I interpreting this correct?

Sidenote: Shocked that having the ability to suspend a person through live messaging isn't already a feature within the rollout originally.

댓글 보기 · 2023년 9월 29일에 게시됨 · Jonathan Griffin

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커뮤니티 댓글 Feedback - Chat and Messaging (Chat)

Eagerly waiting this update. Surprised this wasn't on initial rollout. We are having a large issue dealing with harassing and vulgar customers that we can't get rid of in chat.

댓글 보기 · 2023년 9월 21일에 게시됨 · Jonathan Griffin

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