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Felipe Soares

가입한 날짜: 2021년 11월 16일

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마지막 활동: 2022년 4월 21일

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게시물 Feedback - Ticketing system (Support)

We have a small support team, but we would like to offer our customers a customized response, but currently it is not apparent that I can notify the agent of why the call reached them if they are supporting multiple departments or brands. Could it be implemented either a visual or audible queue before the call is answered so the agent can have the appropriate response to the caller?

2022년 4월 21일에 게시됨 · Felipe Soares

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댓글Using themes and customizing your Help Center

Is is possible to upload a whole folder at once? As an alternative, is it possible to upload using an FTP client?

댓글 보기 · 2022년 3월 08일에 게시됨 · Felipe Soares

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게시물 Developer - Zendesk APIs

I am trying to integrate the Guide articles into my Shopify store help center. Since I cannot directly frame the content, has anyone done this successfully? 

2021년 12월 20일에 게시됨 · Felipe Soares

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댓글Measuring success

Thanks! That did work, adding the action to change to "Offered to requester" did clear the issue.

댓글 보기 · 2021년 11월 19일에 편집됨 · Felipe Soares

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댓글Measuring success

I posted this question to support but had no luck so far. The {{satisfaction.positive_rating_url}} and {{satisfaction.negative_rating_url}} tags work fine for the email follow up automation, but when I use it on a trigger for ticket comments ( in the agent's signature) the links require the customer to login in order to complete the rating. 

Why does the same ticket URL generated by the email allows anonymous rating but the triggered one requires login?

댓글 보기 · 2021년 11월 16일에 게시됨 · Felipe Soares

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