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James Clark
가입한 날짜: 2021년 12월 16일
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마지막 활동: 2024년 9월 16일
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님의 최근 활동 James Clark
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Hi Ruben,
If “Team Respsonible” is a custom field, then when your trigger is setting IT Services as a field the tag related to this feild will also be being applied.
So although you do not have a specific action to set the tag, by setting the Team Respsonsible Customer Field the tag is being added and this is why it showing in events.
Thanks
James
댓글 보기 · 2024년 9월 16일에 게시됨 · James Clark
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Hello,
Is there any update on this?
This is also a blocker for us in moving parts of our business into Zendesk as we can't lock down private groups without affecting access to suspended tickets to the wider teams.
Thanks
댓글 보기 · 2023년 8월 01일에 게시됨 · James Clark
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Hi Andrew,
I'd be interested to know how you create the link at the bottom of the ticket? I want to implement something similar.
Once there is a tag associated with a ticket is it not possible to run an automation to check for the unsubscribe tag and update a User Field to unsubscribe?
댓글 보기 · 2023년 6월 21일에 게시됨 · James Clark
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Hi Charenjeet,
Did you manage the resolve your issue, as I've experiencing the same problem in testing.
It seems the survey is not sent until the satisfaction date changes from future to past over time, but then fires a survey for all tickets created within that period. So if they client has contacted us 3 times that receive 3 surveys at once.
댓글 보기 · 2023년 6월 19일에 게시됨 · James Clark
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Hello
What does the "Mark as done" button actually do? I can't see that it makes any difference - or any I missing something?
It doesn't ad any tags, it isn't a condition in the trigger as far as I can see, it doesn't change the status of either the original or side can ticket?
I can't see this is making any difference.
I may well be wrong, so interested to know how this can be used in a useful way.
Thanks
James
댓글 보기 · 2023년 5월 05일에 게시됨 · James Clark
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Hello,
I've been trying to implement proactive messaging and the messages have not been sent as expected.
Using the rule "visitors url includes QC" I was expecting a message to be sent when the client navigated to a url which includes QC, however this is not working and it appears to be due to the fact "the URL is an iframed page loaded when the link is clicked, so messaging is not being loaded on that URL."
This seems a limitation that needs to be improved as should include iframe urls when sending proactive messages.
As it stands I now can't use this feature which is a shame.
2023년 4월 25일에 게시됨 · James Clark
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We've just integrated Whatsapp into Zendesk for the first time. Our Clients/Agents were already heavily using Whatsapp to communicated and we wanted visibility of this workload in Zendesk.
Inbound messaging is working fine, but since the Zendesk integration we are now no longer able to reach out to our clients via Whatsapp. We are having to either email or call them.
I understand that outbound messaging via the web widget doesn't make sense, but for whatsapp this really should be an option, just as sending an outbound email to a client is possible, sending an outbound whatsapp to a client should be.
2023년 4월 24일에 게시됨 · James Clark
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