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Morad
가입한 날짜: 2022년 1월 28일
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마지막 활동: 2024년 8월 20일
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That's great to hear that there is a plan to work on this in Q4, is there any further update on this in relation to WhatsApp and planned timeline? Reason I ask it will help us understand how much effort and time do we invest in using WhatsApp with Zendesk.
댓글 보기 · 2024년 8월 20일에 게시됨 · Morad
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Are there any plans to increase the number of ticket fields in bot flow for messaging? Its currently 7, no where enough.
댓글 보기 · 2022년 2월 07일에 게시됨 · Morad
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Are there any plans to increase the number of ticket fields beyond 7 in flow builder? The use case for this is some of our conversational flows have more than 7 questions e.g. 15 it would be great if we could configure answer bot to collect all 15 ticket field questions that populates our form in agent workspace.
Agent productivity increases immensely, and the number of simultaneous conversations increases beyond 3 chats per agent. Customers have responded very well to this especially those who want to complete business with us in a timely manner.
댓글 보기 · 2022년 2월 06일에 편집됨 · Morad
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Is there any update to increase the number of drop down values beyond 20? I can it was mentioned 6 months ago that it was due to be released in a couple of months.
댓글 보기 · 2022년 2월 06일에 게시됨 · Morad
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Is there a way I can increase the number of fields to more than 7 we can pass to an agent, this is a really powerful tool where we can automate a large chunk of a customers interaction/request with our support team by mitigating the need of the agent having to ask for the information due to the restriction on fields, if not would love this to be an upgrade to the great feature.
댓글 보기 · 2022년 1월 28일에 게시됨 · Morad
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I have a question around the Zendesk messaging widget, you have a great for the customer to go back and start a new conversation, is this possible for Zendesk customers to enable?
댓글 보기 · 2022년 1월 28일에 게시됨 · Morad
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Morad님이 에 댓글을 입력함
Is there a way I can increase the number of fields we can pass to an agent, this is a really powerful tool where we can automate a large chunk of a customers interaction with our support team by mitigating the need of the agent having to ask for the information due to the restriction on fields
댓글 보기 · 2022년 1월 28일에 게시됨 · Morad
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