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Jude Healey
가입한 날짜: 2024년 4월 22일
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마지막 활동: 2024년 4월 22일
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님의 최근 활동 Jude Healey
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Hi,
Can I ask about full resolution time and merged tickets? How could a business, after merging ticket A to ticket B, consider this as one ticket for time calculations.
For example, Ticket A is the original ticket and is merged into Ticket B. Once Ticket B has been solved, the full resolution time for this one continuous ticket would be the Timestamp of Ticket B “Solved” status minus the timestamp of Ticket A when this was created. Because agents have taken a Chat/Messenger ticket and merged into an Email ticket for the customer's benefit, we want to ensure that all tickets are seen as the one.
Many thanks,
Jude
댓글 보기 · 2024년 4월 22일에 편집됨 · Jude Healey
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