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Ester

가입한 날짜: 2022년 6월 17일

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마지막 활동: 2024년 11월 27일

Customer happiness at eLearning Media. My job is keeping our customers happy through their whole relationship with us. We train, support and advice them on best practices, new functionalities, and hold their hands until they learn to fly by themselves. Currently I do this for our Blackboard Learn, Open LMS and Zendesk clients

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커뮤니티 댓글 Q&A - Tickets and email
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We use a trigger for that.

The trigger sends an email notification about the side conversation to the agent assigned to the ticket and sets the case to Open.

댓글 보기 · 2023년 11월 03일에 게시됨 · Ester

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댓글Multiple language support
Product guides

I'm having the same problem as Marina, even after using dynamic content with translations into ticket fields, they are not showing in translated. I think I did all by the book, so not sure where to look.

Any idea how to get it solved?

Thanks

댓글 보기 · 2023년 8월 01일에 게시됨 · Ester

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