Suzan Kowalski
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총 활동 수9
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수0명
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투표 수0
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플랜 수4
활동 개요
Suzan Kowalski님의 최근 활동-
Suzan Kowalski님이 에 게시물을 만듦
Zendesk Reporting - How to Filter Ticket by Greater than x Tickets
Hello I'm creating a report for the number of tickets by organization name. The trouble is, we have a very large number of different customer organizations such that, for the 4 month period we wish...
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Suzan Kowalski님이 에 댓글을 입력함
Thanks, Jahn. The Events screen indicated that I, ahem, changed the status to Open without having assigned the ticket to myself first. Beware distractions!
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Suzan Kowalski님이 에 게시물을 만듦
New Unassigned Tickets have Status Open
We have recently found 2 old tickets that were never answered because these tickets did not appear with Status = New in the Unassigned view. For some reason, they arrived with Status = Open, and si...
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Suzan Kowalski님이 에 게시물을 만듦
Zendesk JIRA Integration - Send Attachments to Zendesk Tickets via JIRA
The ability to add attachments from JIRA when replying to a Zendesk ticket does not appear to be supported. I would have expected this as a standard: the use case is that we process RMAs via JIRA a...
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Suzan Kowalski님이 에 게시물을 만듦
Zendesk JIRA Integration - Send Attachments to Zendesk Tickets via JIRA
The ability to add attachments from JIRA when replying to a Zendesk ticket does not appear to be supported, will this feature be added? Is there a workaround for accomplishing this? I would have e...